Does RTF888 sell my personal data to other parties?

No, RTF888 has never sold, rented, or traded members' personal data to any third party for commercial or marketing purposes. This is an absolute commitment that will not be compromised. Your data is only shared in the limited situations set out in our Privacy Policy — with service providers who help us operate the platform (and who are bound by strict confidentiality agreements), and with Malaysian authorities where required by law. In all other circumstances, your data remains entirely under rtf888's control.

How do I request a copy or deletion of my data from RTF888?

To request access to your personal data or to request its deletion, send an email to support@rtf888.best with the subject line "Privacy Rights Request". Please include your full name, the email address registered to your rtf888 account, the type of request (access, correction, or deletion), and a copy of your identity document for verification. RTF888 will process your request within 21 business days. Please note that certain data may not be eligible for deletion due to legal retention requirements that override the right to erasure in specific circumstances.

Is my credit card or eWallet information safe at RTF888?

Yes. RTF888 uses 256-bit SSL encryption for all financial transactions. Your payment details are processed through registered and regulated Malaysian payment gateways. For methods such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, rtf888 does not store your card number or eWallet login credentials — transactions are processed directly through the respective payment provider's system. RTF888 only receives confirmation that a payment was successful. This means that even in the event of an unexpected security incident, your sensitive payment information is never stored on rtf888's servers.

How long does RTF888 retain my data after I close my account?

After you close your rtf888 account, we are still required to retain certain data to meet our obligations under Malaysian law. Financial transaction records are kept for a minimum of 7 years as required by financial and tax legislation. KYC documents are retained for a minimum of 6 years under AMLATFPUAA 2001. Other data not subject to legal retention obligations will be deleted within a reasonable period following account closure. We do not retain your marketing data or usage data after your account is closed, unless required for legitimate legal or business purposes.

How do I stop receiving promotional emails from RTF888?

There are two straightforward ways to stop receiving promotional emails from rtf888. First, you can update your notification preferences directly in your rtf888 account settings — go to Account Settings, then Communication Preferences, and uncheck the option for promotional emails. Second, you can click the "Unsubscribe" link found at the bottom of any promotional email we send. If you continue to receive promotional emails after taking either of these steps, contact us at support@rtf888.best and we will handle it manually within 48 hours. Please note that opting out of promotional emails does not affect important transactional emails such as deposit confirmations, withdrawal notifications, or account security alerts.

What happens if there is a data breach at RTF888?

RTF888 has a comprehensive security incident response plan in place. In the event of a data breach affecting your personal information, we are committed to taking the following steps: immediately identifying and containing the breach, notifying the relevant Malaysian authorities within the timeframe required by law, personally informing you of any breach that affects your sensitive information, explaining the type of data involved and the actions taken, and providing guidance on steps you can take to protect yourself. Your data security is rtf888's top priority, and we will never conceal any incident that requires action on your part.

rtf888 | Privacy Policy and Data Protection for Members

Introduction
Data We Collect
How We Use Your Data
Legal Basis for Processing
Data Sharing
Cookies & Tracking Technologies
Data Security
Data Retention Period
Your Privacy Rights
Children's Data
Cross-Border Data Transfers
Privacy Policy Amendments
Contact Us

Last updated: 1 January 2026

Important Note: This Privacy Policy describes how RTF888 collects, uses, stores, and protects your personal information. By using the rtf888 platform, you agree to the practices described in this document. Please read it carefully and contact us at support@rtf888.best if you have any questions.

1. Introduction

RTF888 (referred to as "rtf888", "we", or "the platform") is an online betting and casino platform operating under a valid licence, providing entertainment services to eligible members in Malaysia. We understand that your trust in rtf888 depends greatly on how we handle your personal information.

This Privacy Policy sets out in detail the types of information we collect, the purposes for which it is used, who may receive that information, and the rights you hold in relation to your personal data. This Policy applies to all users of the rtf888 platform, including website visitors, registered members, and former members whose data remains in our systems.

RTF888 is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and all relevant privacy laws. We regard privacy protection as more than a legal obligation — it is part of our moral responsibility to the community of members who trust the rtf888 platform.

Summary: This policy explains how rtf888 handles your data — transparently, responsibly, and in compliance with Malaysia's privacy laws.

2. Personal Data We Collect

2.1 Information You Provide Directly

When you register or use the rtf888 platform, we collect information you actively provide, including:

Identity Information: Full name, date of birth, Malaysian Identity Card number (MyKad) or passport number
Contact Information: Email address, Malaysian mobile number, residential address
Account Information: Username, password (stored as an encrypted hash)
Financial Information: Payment method details used (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX), along with deposit and withdrawal records
Verification Documents: MyKad or passport copy, proof of address, and other KYC documents required for identity verification

2.2 Automatically Collected Information

When you use the rtf888 platform, we automatically collect certain technical information to ensure the security and quality of our service:

Device Information: Device type, operating system, phone or computer model, unique device ID
Network Information: IP address, IP-based geographic location (state level within Malaysia), internet service provider
Usage Data: Pages visited, time spent, actions taken on the platform, betting history, game preferences
Cookie Data: Information collected through cookies and similar tracking technologies (see Section 6 for further details)

2.3 Information from Third Parties

In certain circumstances, rtf888 may receive information about you from trusted third parties, including:

Malaysian payment providers (within the limits permitted by law) for transaction verification
Identity verification agencies for KYC requirements
Fraud prevention agencies to detect and prevent suspicious activity

Minimisation Principle: rtf888 collects only the data genuinely necessary to deliver a safe and quality service. We do not collect information that is irrelevant or excessive.

3. How We Use Your Data

RTF888 uses the personal information collected for the following purposes. We ensure that every use of data is consistent with the original purpose of collection or with your consent:

Purpose of Use	Types of Data Used	Legal Basis
Account Management & Registration Creating and managing your rtf888 account	Name, email, phone number, password	Contract performance
Transaction Processing Deposits, withdrawals, and balance management	Payment details, transaction records	Contract performance
KYC Verification & AML Compliance Verifying identity and preventing fraud	MyKad/passport, proof of address, selfie	Legal obligation
Platform Security Detecting and preventing fraud and security threats	IP address, device data, usage patterns	Legitimate interest
Customer Support Processing your enquiries and complaints	All information related to the enquiry	Contract performance
Marketing & Promotions Sending rtf888 bonus offers and promotions	Email, phone number, preferences	Your consent
Platform Improvement Analysing usage patterns to improve your experience	Anonymised usage data	Legitimate interest

Marketing: You may withdraw your consent to receive marketing communications from rtf888 at any time by updating your notification preferences in your account settings or by contacting us at support@rtf888.best.

4. Legal Basis for Data Processing

RTF888 processes your personal data on one or more valid legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA):

Consent: You have given explicit consent for your data to be processed for a specific purpose, such as to receive marketing communications from rtf888.
Contract Performance: Processing is necessary to perform a contract with you — that is, to provide the rtf888 platform services you have registered for.
Legal Obligation: Processing is necessary to comply with legal obligations applicable to rtf888, including KYC and anti-money laundering (AML) requirements.
Legitimate Interests: Processing is necessary for the legitimate interests of rtf888 or a third party, including platform security, fraud prevention, and service improvement — provided those interests do not override your fundamental rights.

Your Rights: Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the validity of any processing that took place prior to the withdrawal.

5. Sharing Data with Third Parties

RTF888 does not sell, rent, or trade members' personal information to third parties for commercial purposes. However, we may share your information in the following limited circumstances:

5.1 Trusted Service Providers

RTF888 works with third-party service providers who help us operate the platform, including Malaysian payment service providers (such as FPX, Touch 'n Go, GrabPay, Boost, ShopeePay, and DuitNow), identity verification providers for KYC, technical infrastructure and cloud computing providers, and analytics companies that help us understand platform usage patterns.

All service providers we engage are bound by strict data confidentiality agreements and are only permitted to use your data for the purposes we specify.

5.2 Legal Obligations

RTF888 may disclose your information to the relevant Malaysian authorities when required by law, including in response to valid court orders, requests from Bank Negara Malaysia or law enforcement agencies, reporting obligations under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act (AMLATFPUAA) 2001, and investigations into fraud or financial crime involving your rtf888 account.

5.3 Protection of RTF888's Rights

In certain circumstances where it is necessary to protect the legal rights, property, or safety of RTF888, our members, or the public, we may disclose the required information to relevant parties — including legal counsel, auditors, or cybersecurity experts.

Guarantee: rtf888 has never sold and will never sell members' personal data to advertisers, marketing companies, or any third party for commercial purposes. This is our absolute commitment.

6. Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the rtf888 website. They allow our platform to recognise you on return visits, remember your preferences, and deliver a smoother, more personalised experience.

6.2 Types of Cookies We Use

Cookie Type	Purpose	Status
Essential Cookies	Required for core platform functions — login, session security, and CSRF verification	Mandatory
Performance Cookies	Collecting anonymised data on how users interact with the platform for improvement purposes	Options
Functional Cookies	Saves your preferences such as language, favourite betting limits, and platform settings	Options
Security Cookies	Detecting suspicious activity and preventing fraud and unauthorised access	Mandatory

6.3 Managing Cookies

You can manage cookie usage through your web browser settings. Most browsers allow you to delete existing cookies, block new ones, or receive alerts when a new cookie is received. Please note that blocking essential cookies may affect the functionality of the rtf888 platform, and you may be unable to log in or use certain features properly.

Note: rtf888 does not use cookies to track your activity on other websites or for third-party advertising purposes. Our use of cookies is strictly limited to the operational and security needs of the rtf888 platform.

7. Data Security

RTF888 continuously invests in security infrastructure to safeguard your personal data. Our key security measures include:

256-bit SSL Encryption: All data in transit between your device and rtf888's servers is protected with the highest-grade TLS/SSL protocols — the same standard used by Malaysia's leading banks
Encryption of Data at Rest: Sensitive data stored in our databases, including identity details and financial records, is encrypted using strong encryption algorithms
Strict Access Controls: Only authorised rtf888 staff who have undergone background checks and privacy training may access members' personal data — and only to the extent required by their job responsibilities
Password Hashing: Your account password is stored using a one-way hashing algorithm that cannot be reversed — meaning even rtf888's technical staff cannot view your original password
24/7 Monitoring: Our security monitoring systems operate around the clock to detect suspicious activity, unauthorised access attempts, or potential data breaches
Regular Security Testing: RTF888 conducts regular penetration testing and security audits by independent third parties to identify and address potential vulnerabilities.

While we take all reasonable steps to protect your data, no digital security system can guarantee absolute 100% protection at all times. In the event of a data breach affecting your personal information, rtf888 is committed to notifying you within the timeframe stipulated by applicable law and taking immediate action to mitigate any adverse impact.

Shared Responsibility: The security of your rtf888 account is also your responsibility. Use a strong, unique password, never share your login credentials, and contact us immediately if you suspect any suspicious activity on your account.

8. Data Retention Period

RTF888 retains your personal data for as long as necessary to fulfil the original purpose of collection, unless a longer period is required or permitted under Malaysian law. Our data retention guidelines are as follows:

Active Account Data: Retained for the duration of your active account, plus an additional period following account closure as required by law
Financial Transaction Records: Retained for a minimum of 7 years from the date of the transaction, as required under Malaysia's financial and tax laws
KYC Documents: Retained for a minimum of 6 years after the end of the business relationship, as required under AMLATFPUAA 2001
Security Logs: Retained for 2 years for the purpose of investigating any security incidents that may arise
Support Communication Data: Retained for 2 years from the date of last communication for reference and service quality purposes
Marketing Data: Retained until you withdraw consent or after 2 years of inactivity

Once the designated retention period has lapsed and there is no longer a legitimate legal or business reason to retain the data, rtf888 will securely delete or destroy your data using methods that ensure it cannot be recovered.

Note: Legal retention requirements may mean we need to keep certain data even after you close your rtf888 account. This is a statutory obligation that cannot be avoided.

9. Your Privacy Rights

As a registered rtf888 member in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). We respect and facilitate the exercise of these rights:

Right of Access

You have the right to request a copy of the personal data rtf888 holds about you. We will process your request within 21 business days.

Right to Rectification

If the data we hold is inaccurate or out of date, you have the right to request a prompt correction. Update your details easily through your account profile or contact our support team.

Right to Erasure

Under certain circumstances, you may request that rtf888 delete your personal data. This may be subject to legal retention obligations that take precedence over this right.

Right to Restriction of Processing

You may request rtf888 to restrict the processing of your data in certain situations, such as while we are handling your objection to the use of your data.

Right to Object

You may object to the processing of your data where it is based on RTF888's legitimate interests, including direct marketing. Objections to marketing are absolute and we will cease immediately.

Data Portability Right

You may request a machine-readable copy of the personal data you have provided to rtf888 for transfer to another service provider.

To exercise any of the above rights, submit a written request to support@rtf888.best stating the right you wish to exercise, the relevant details, and a copy of your identity verification document. RTF888 will respond within 21 business days. In complex cases, this period may be extended with written notice to you.

No Fees: Exercising your privacy rights is free of charge under normal circumstances. RTF888 reserves the right to charge a reasonable fee only if a request is clearly unfounded, repetitive, or excessive.

10. Children's Data

The rtf888 platform is strictly for adults aged 18 and above. RTF888 does not knowingly collect personal data from individuals under the age of 18. If you believe we may have collected information from a minor, please contact us immediately at support@rtf888.best so we can take the appropriate steps to delete that information and close the account in question.

RTF888 carries out strict age verification during registration and through the KYC process. Any account found to belong to a minor will be terminated immediately, and the matter may be reported to the relevant authorities in Malaysia. This is a non-negotiable line we will not compromise under any circumstances.

11. Cross-Border Data Transfers

In the course of operating the rtf888 platform, some of your personal data may be processed or stored outside Malaysia — for example, by cloud computing service providers or technical infrastructure operating across multiple countries. When this occurs, rtf888 ensures adequate protection is given to your data through:

Data transfer agreements that comply with data protection standards equivalent to or higher than Malaysia's PDPA
Selection of service providers that comply with internationally recognised security standards
Standard contractual clauses that ensure your data is protected wherever it is processed

RTF888 will not transfer your personal data to countries without adequate privacy protections unless appropriate additional safeguards are in place.

12. Amendments to This Privacy Policy

RTF888 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or platform service improvements. We are committed to notifying you of any material changes through the following means:

Email notifications to the address registered with your rtf888 account for any significant changes
In-platform notifications when you log in after an amendment takes effect
Updating the "Last updated" date at the top of this document

We encourage you to review this Privacy Policy page periodically to stay informed about how rtf888 handles your personal information. Your continued use of the rtf888 platform after any amendments take effect will be considered your acceptance of the revised policy.

Note: For amendments that involve a fundamental change in how we use your data or that require fresh consent from you, we will obtain your explicit consent before the amendment takes effect.

13. Contact Us

If you have any questions, concerns, or wish to exercise any of your privacy rights in relation to this RTF888 Privacy Policy, please contact us via:

Privacy Email: support@rtf888.best (please state "Privacy Enquiry" in the email subject line)
Live Chat: Available 24/7 via the chat icon on the rtf888 platform — for immediate enquiries
FAQ: Our FAQ page may contain answers to common privacy questions

Rtf888's privacy team will respond to your enquiry within 2–4 hours during Malaysian business hours (Monday–Friday, 9 am to 6 pm). For formal data rights requests, we will respond within 21 business days as required by Malaysia's PDPA.

We Take Privacy Seriously: Every privacy enquiry will be handled with full attention and confidentiality by our specially trained team. Do not hesitate to reach out to us.

RTF888 Privacy Policy Acceptance

By registering an account at rtf888.best or using our platform, you confirm that you have read and understood this Privacy Policy, and that you agree to how rtf888 collects, uses, and protects your personal data as described herein. If you do not agree with this Privacy Policy, please stop using the rtf888 platform and contact us to close your account.

This document was last updated on 1 January 2026. For related legal documents, please also refer to Terms & Conditions us.

RTF888 Privacy Policy – Data Protection for Malaysian Members

RTF888's Commitment to Your Privacy

256-bit SSL Encryption

Your Data Is Never Sold

Your Control Over Your Data

Secure Data Storage

Malaysian Legal Compliance

Minimum Disclosure

Contents